Return Policy

Thank you for shopping with us. We want you to be completely satisfied with your purchase. If you are not satisfied, please review our return policy below.

1. Eligibility for Returns

Items must be returned within 15 days of the delivery date.
Products must be unused, unworn, and in original condition with all tags and packaging intact.
Proof of purchase (order confirmation or receipt) is required.

2. Non-Returnable Items

The following items cannot be returned:

Gift cards
Final sale or clearance items
Personalized or custom-made products
Perishable goods (if applicable)

3. Return Process

To initiate a return:

Contact us at Jasmin.alpha1.store@GMAIL.COM with your order number and reason for return.
We will provide return instructions and a shipping address.
Ship the item back using a trackable shipping method.

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

4. Refunds

Once your return is received and inspected, we will notify you of approval or rejection.
Approved refunds will be processed to your original payment method within 15-30 business days.
Shipping fees are non-refundable unless the return is due to our error.

5. Exchanges

We only replace items if they are defective or damaged. If you need an exchange, contact us at Jasmin.alpha1.store@GMAIL.COM.

6. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 15 days of delivery with photos of the issue. We will resolve it promptly at no additional cost to you.