Shipping policy
Shipping Policy
Alpha Nexus
Thank you for shopping with Alpha Nexus. This Shipping Policy outlines how orders are processed, shipped, and delivered through our online store.
1. Order Processing
- All orders are processed within 1–5 business days after payment is confirmed.
- Orders are not processed, shipped, or delivered on weekends or holidays.
- During high-volume periods, processing times may be slightly delayed.
2. Shipping Rates & Delivery Estimates
Shipping charges are calculated at checkout based on your location and selected shipping method.
Estimated delivery times:
- Standard Shipping: 15 - 45 business days
- Expedited/ Express Shipping: 1–15 business days
- International Shipping: 20 - 35 business days
- Delivery times are estimates and may vary due to carrier delays, weather conditions, or customs processing.
3. Shipping Carriers
We partner with trusted carriers such as:
- USPS
- UPS
- FedEx
- DHL (for international orders)
Carrier selection may vary depending on destination and package size.
4. Order Tracking
Once your order ships, you will receive a confirmation email with tracking information. Please allow up to 24 hours for tracking updates to appear.
5. International Shipping
Alpha Nexus ships to select international locations.
Customers are responsible for:
- Customs duties
- Import taxes
- VAT or other local fees
These charges are not included in the product or shipping price.
6. Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout.
If an order is returned due to:
- Incorrect address
- Incomplete address
- Failed delivery attempts
The customer may be responsible for additional shipping charges.
7. Lost or Stolen Packages
Alpha Nexus is not responsible for lost or stolen packages marked as delivered by the carrier.
If your package is lost in transit, please contact us at:
Jasmin.alpha1.store@gmail.com
We will assist in filing a claim with the shipping carrier when applicable.
8. Damaged Items
If your order arrives damaged:
- Contact us within 48 hours of delivery.
- Include photos of the damaged item and packaging.
- We will review and resolve the issue as quickly as possible.
9. Shipping Restrictions
Certain products may have shipping restrictions based on local laws or carrier limitations. Orders that cannot be fulfilled will be refunded.
10. Contact Us
If you have any questions about this Shipping Policy, contact us:
Email: Jasmin.alpha1.store@gmail.com
Website: www.alpha1.store