Refund policy

Refund and Return Policy

Thank you for shopping with ALPHA NEXUS . We want you to be satisfied with your purchase. If you are not completely happy with your order, we're here to help.

Returns

We accept returns within 30 days of the delivery date.

To be eligible for a return:

The item must be unused and in the same condition that you received it.
The item must be in its original packaging.
The item must include all accessories, manuals, and documentation (if applicable).
Proof of purchase or order confirmation is required.

We reserve the right to refuse returns that do not meet these conditions.

Non-Returnable Items

The following items cannot be returned or refunded unless they arrive damaged or defective:

Gift cards
Downloadable digital products
Personalized or custom-made items
Clearance or final sale items
Perishable goods
Health and personal care products (if opened)

Return Process

Please include your order number and reason for the return.

Once your return request is approved, we will provide instructions for returning the item.

Return Shipping

Customers are responsible for return shipping costs unless:

The item arrived damaged or defective.
The wrong item was shipped.
The return is due to our error.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.

Refunds

After we receive and inspect your returned item, we will notify you regarding the status of your refund.

If approved, your refund will be processed to the original payment method within 5–10 business days. Processing times may vary depending on your payment provider or financial institution.

Original shipping charges are non-refundable unless the return is due to our error.

Damaged or Defective Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

Please provide:

Your order number
A description of the issue
Photos showing the damage or defect

We will work to resolve the issue as quickly as possible by offering a replacement, exchange, or refund.

Exchanges

We only replace items if they are defective, damaged, or incorrect. If you need an exchange, contact us using the information provided above.

Order Cancellations

Orders may be canceled before they have been processed or shipped. Once an order has been shipped, it cannot be canceled and must follow the standard return process.

Chargebacks

If you experience an issue with your order, please contact us before initiating a chargeback with your payment provider. We are committed to resolving customer concerns promptly and fairly.